Refund policy

PLEASE CALL CUSTOMER SUPPORT BEFORE PULLING ANY CLUTCH YOU THINK IS DEFECTIVE. (704) 438-3950

Return window

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return

All returns start with a call or an email to customer service: CustomerService@NewberrySales.com or 864-901-8106. Do not ship anything back until you have spoken with us. Items sent back without an authorized return will not be accepted. The return address is provided when your return is authorized.

Clutch returns require an RGA number

Clutch returns must have a Returned Goods Authorization (RGA) number issued by customer service or technical support before the part ships back. Mark the RGA number clearly on the package. If you believe a clutch is defective, call (704) 438-3950 before pulling it from the vehicle.

Non-returnable items

Electrical parts are not returnable. If you are unsure about fitment on an electrical item, call us before you order and we will confirm it for your truck. We also cannot accept returns of hazardous materials, flammable liquids, or gases.

Warranty

Coverage is manufacturer backed and runs 1 to 2 years depending on the product. Contact customer service to confirm coverage on your part. New clutch warranties are only valid if a new clutch install kit was purchased and installed and a new or resurfaced flywheel was used during installation.

Damages and issues

Inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the part you need is to return the item you have and place a separate order for the new item once your return is accepted.

Cores

Where a core charge applies, it is shown before checkout. Contact customer service when your replacement part arrives and we will set up the core return and credit.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Banks and card companies can take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at CustomerService@NewberrySales.com.